ST RETAILING SDN BHD has the highest respect for the buyers privacy and such the seller will not pass the buyers information on to any third party, unless the buyer has requested the seller to do so, granted permission for the seller to do so or unless the seller is required to by law. This includes the buyers email address, purchase history, contact details, credit card details etc.
We collect Personal Data when:
You make purchases in store or online;
You set up an account on our platform or sign up for our membership;
You contact our customer relations center, either online, in store, through the phone or through any other means;
You upload content on the platform;
You conduct certain types of transactions, such as an application for a refund or exchange;
You provide feedback or complaints in relation to our products or our services either online, in store or through the phone;
Your images are captured by us via CCTV cameras while you are within our property and/or premises, or via photographs or videos taken by us or our representatives when you attend our retail;
You submit your Personal Data to us for any other reason.
Use of Personal Data
Provide you with the order confirmation and/or tracking number;
Responding to your queries and communicating with you so as to better address your needs;
Communicating with you and sending you information which we think may be of interest to you;
Enabling you to use the platform and/or make purchases in store;
Managing your orders and payment online, the subsequent home delivery or self-collection of products as well as exchanges or returns of products, if applicable;
Identifying you as a our member so as to allow you to benefit from the membership program;
Management of marketing communication in relation to our products, services, promotion, stores or platform;
Management of customer reviews on products;
Conduct market research or surveys, marketing analysis, customer profiling activities, analysis of customer choices, statistical and trend analysis in relation to our products and/or services;
Management of after sales services, such as enabling us to contact you in the event of any defective components, or to offer workshop services or to contact you in the event of product recalls;
Contacting you about functionality changes to our platform;
Enable us to comply with obligations under laws or regulations or to assist in investigations by the authorities;
Prevent fraudulent or illegal activities, and enforce our Terms and Conditions;
Develop, maintain and improve our services;
For any other purposes which are reasonably related to the aforesaid.
CHANGES TO OUR PRIVACY POLICY
We have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. If there are any changes to this policy, it will be updated on this page.
